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Find out moreGet the right help for you
Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, email us, or book a visit from a Worcester Service Engineer if you'd like someone to come to you.
Our call centre is currently closed, and will re-open at 07:00am today
Our online support resources are available 24 hours a day, and may be able to help you with your problem.
Worcester Customer Service Team
Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of the specialist advisers in Worcester To make sure you get the right type of help, please select the support you need.
General Support
Technical Support
Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.
- Pre sales technical advice (which product is suitable)
- Post sales technical advice for installers and engineer
- Post sales technical advice/troubleshooting for homeowners
- Any other technical related queries eg part numbers
Technical Department for engineers opening times
- Monday to Friday 7.00am - 6.00pm
- Saturday 8.30am - 4.00pm
- Sunday CLOSED
Renewable Support
Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps:
Commercial Support
Contact us if you would like more information on our product range or receive advice/troubleshooting on a specific project.
Support opening times
We're available to speak to you 7 days a week, 364 days a year, at the times shown below:
Day Available Hours
| Monday to Friday | 7.00am - 6.00pm |
| Saturday | 8.00am - 5.00pm |
| Sunday | 9.00am - 12.00pm |
| Bank Holidays | 8.00am - 4:30pm |
Smell gas?
If you suspect a gas leak call the National Gas Emergency Service on
- Don't smoke or strike matches
- Don't turn electrical switches on or off
- Do put out naked flames
- Do open doors and windows
- Do keep people away from the area affected
- Do turn off the control valve at the meter if you can
- Do go outside of the property for your own safety
Find a local installer
Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.
After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.